Terms & Conditions

Booking Activities

To book one of our tours, you must read the detailed specifications of each service available on our website. Reservations for our tours can be made through our email at info@dopatagonia.com or via WhatsApp at +56 934346575. All reservations are subject to confirmation once payment is made online. The corresponding confirmation will be sent within 48 hours for services of one day duration and within 7 days for services longer than one day, depending on availability, the minimum number of passengers required, and expected weather conditions, among other factors that may affect the reservation management. For reservations made less than 48 hours in advance, confirmation will be sent by the day prior to the requested date. If we cannot confirm a service for the requested date and/or time, we will offer alternative dates and/or times that are available, or a full refund if the passenger does not wish to choose the proposed alternatives.

Passports and Visas (Chile)

Chile is very welcoming to tourists, and most nationalities can enter for up to 90 days at no cost, granted a tourist visa upon arrival. Citizens of Mexico and Australia must pay reciprocity fees of $23 and $117, respectively, upon entry. Citizens of China must apply for a tourist visa at no cost unless they hold a valid visa for Canada or the United States with a validity of six months. If you have any questions about whether you need a visa, please contact the Chilean embassy in your country or ask us, and we will do our best to assist you. Please note that you must have a blank page in your passport. Any costs associated with passports and/or visas when entering any country related to a Do Patagonia trip will be the sole responsibility of the customer.

Travel Insurance

We highly recommend obtaining adequate travel insurance for your vacation. Travel insurance covers costs related to cancellation fees, unexpected trip reductions, medical expenses, and repatriation, including air ambulance services, personal accidents, and loss or damage to your personal belongings.

Care of Belongings

Passengers are solely responsible for the care of their belongings and personal items during the service. It is advised not to carry large sums of cash or valuable items. Do Patagonia will not be responsible under any circumstances for the loss of personal belongings, whether purchased during the trip or not.

Cancellations and Refunds for Trekking, Circuit O, W, and Programs

We will reschedule your trip at no additional charge if your travel dates change, but please notify us at least 105 days in advance. All reservation deposits are 100% refundable up to 105 days before your trip. No deposits are refundable for trips within 105 days. We book all hotels, camps, lodges, boat tickets, guiding services, and tours in advance, so we cannot offer refunds. Our general advice is to notify us as soon as possible if you need to change your plans. Here’s a detailed breakdown of our policy:

• Deposits are fully refundable up to 105 days before your trip.
• Payments are 80% refundable if cancellation occurs between 104 and 90 days before your trip.
• Payments are 50% refundable if cancellation occurs between 89 and 70 days before your trip.
• All deposits and full payments are non-refundable if cancellation occurs within 69 days of the trip date.
• Cancellations during the trek due to weather conditions or force majeure (natural disasters, road accidents, protests, unplanned park closures, etc.) will not be refunded.
• For services that involve third-party providers like navigation, an advance payment will be required according to the provider’s policies.
• We do not issue refunds for deposits for services.
• If Grey navigation is canceled due to bad weather and cannot be rescheduled, a refund will be issued within 15 to 20 days, which is the time it takes for Turismo Lago Grey to process refunds, and only the value of the navigation is refunded, not the transport.

Cancellations and Refunds for Daily Tours

If you wish to cancel or reschedule this activity, please consider the following conditions:

• More than 72 hours before the first service: 100% refund.
• More than 48 hours before the first service: 50% refund.
• Cancellations with less than 24 hours’ notice will incur a 100% charge.
• Cancellations of a rescheduling are non-refundable.
• Rescheduling must be done 48 hours before the first service.
• Rescheduling is subject to availability.

Refund Policy and Exclusions

Our normal refund policy does not apply in cases of natural disasters, civil unrest, epidemics, airport closures, travel warnings, or other unforeseen events beyond our control. It is advisable to check your travel insurance to ensure it covers interruptions and cancellations.

Do Patagonia is not responsible for any personal injury, death, property damage, or other losses, accidents, delays, inconveniences, or irregularities that may arise from any unlawful, negligent, intentional acts, or unauthorized omissions by Do Patagonia or its employees or agents.

Exclusions

What is included and excluded is detailed individually in each package. However, the following is excluded from all our tours:

• International flights
• Domestic flights
• Entry visas
• Travel insurance
• Beverages and other personal items
• Tips for guides and porters
• Unexpected costs due to flight cancellations, weather conditions, etc.
• All costs not described in “What’s Included”
• Cancellations, rescheduling, and changes made by the passenger

All cancellations or rescheduling requests must be made by the user who made the reservation, exclusively by sending an email to info@dopatagonia.com. The possibility of cancellation without cost will always be subject to the service’s cancellation policy, while the possibility of rescheduling will always be subject to the service’s rescheduling policy and availability on the requested new date. All reservations made less than the notice period specified in the service’s cancellation policy have no possibility of cancellation without charge or rescheduling.

According to Article 3 bis (b) of Law 19.496 on Consumer Rights Protection, sales made through the website are not subject to the right of withdrawal.

Entry to Parks and Natural Reserves

Prices for park entries not included in the service price are determined by the parks themselves and are subject to change without notice.

It is the passenger’s responsibility to be aware of and strictly adhere to the rules of each park. The passenger will bear all responsibilities and costs associated with expulsion or fines for non-compliance with any regulations.

Any permit for the use of electronic devices (drones or others) is not allowed unless expressly permitted.

Border Crossings

For services that involve crossing borders, it is the passenger’s responsibility to have the required travel documents according to their country of origin (travel document, immigration card, tourist visa, reciprocity fee, invitation letter, and/or criminal background certificate, as applicable). Passengers must be fit to cross the border (without any restrictions or other conditions preventing entry) and, if traveling with a minor, must have all necessary documents and notarized permissions. If a passenger is unable to cross the border due to failure to meet any of the aforementioned requirements, there will be no possibility for refunds or rescheduling, and the passenger will be responsible for their transfer from the border crossing to the starting point of the service.

Jurisdiction and Dispute Resolution

For the purposes of this contract concerning our services, the domicile is established in the city of Puerto Natales, Magallanes Region, Chile. Any disputes that may arise between the parties regarding the application, interpretation, fulfillment, breach, validity, or resolution of this contract shall be submitted to the jurisdiction of the Ordinary Courts of Justice in the city of Puerto Natales.